IntelliAutomate ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect information when you visit our website, https://www.intelliautomate.io, and use our services. This policy complies with international standards, including the GDPR, CCPA, and the Australian Privacy Act.
1. Information We Collect
We may collect and process the following types of personal information:
- Contact Information: Name, email address, phone number, and company name.
- Technical Information: IP address, browser type, device information, and usage data.
- Usage Data: Information about how you interact with our website, including pages visited, actions taken, and referring URLs.
- Cookies: We use cookies and similar tracking technologies to collect and store information about your interactions with our website.
2. How We Use Your Information
We collect and use your information for the following purposes:
- Providing Services: To set up and deliver our services, such as AI chatbot setup and integration.
- Customer Support: To communicate with you and provide customer support.
- Marketing: To send you updates, offers, and information about our services (only if you have provided consent).
- Website Optimization: To improve our website's functionality, understand visitor behavior, and enhance user experience.
- Legal Obligations: To comply with legal requirements and respond to lawful requests from authorities.
3. Legal Basis for Processing Personal Data (GDPR Compliance)
If you are located in the European Economic Area (EEA), we process your personal data based on one of the following legal grounds:
- Consent: Where you have provided your consent for us to use your information (e.g., for marketing communications).
- Contractual Necessity: To fulfill a contract with you, such as providing our AI services.
- Legitimate Interest: For purposes that are in our legitimate interests, such as improving our website and providing customer support.
- Legal Obligation: To comply with our legal obligations.
4. Sharing Your Information
We may share your information with third parties in the following situations:
- Service Providers: We work with third-party providers for services such as web hosting, analytics, and payment processing.
- Legal Compliance: If required by law, we may disclose your information to comply with a legal obligation or protect our rights.
We do not sell or rent your personal information to third parties.
5. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
6. Security of Your Information
We use industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet is 100% secure.
7. Your Rights (GDPR and CCPA)
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access: Request access to the personal data we hold about you.
- Right to Rectification: Correct any inaccuracies in your personal data.
- Right to Erasure: Request deletion of your personal data (subject to certain conditions).
- Right to Object: Object to the processing of your data under certain circumstances.
- Right to Data Portability: Receive a copy of your data in a structured, commonly used format.
- Right to Opt-Out: Opt-out of the sale of your personal data (for California residents under CCPA).
To exercise any of these rights, please contact us at [your contact email].
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and deliver targeted advertisements. You can manage your cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and, if the changes are significant, we may provide a more prominent notice.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
IntelliAutomate
Email: contact@intelliautomate.io